Leaders in the Caribbean tourism industry have been advised to embrace and develop the strengths of their people to keep the industry among the most competitive in the world.
The charge came from the acting secretary general of the Caribbean Tourism Organization (CTO) Neil Walters speaking at the Grenada Tourism Authority’s inaugural awards ceremony held at the Spice Island Beach Resort in Grenada.
“Yes, we can have the most beautiful properties, the best airports, the best seaports, but it is the people who make the Caribbean tourism product what it is. It is your welcoming and hospitable spirit which encourages visitors to return,” said Walters.
The acting SG said demands from visitors for experiences beyond the traditional ‘sun, sea and sand’, only served to enhance the need for the industry to equip the hospitality workforce to perform at the highest level.
“If we took a snapshot of tourism at this point in time, we will see that one of the strongest reasons for the continued growth in the number of persons visiting our shores is the spirit exuded by the amazing individuals who get up and go out and work on the front line every day. The individuals who don’t just see it as a job but see the value of the service they are giving. That is the thing success stories in this industry are made of,” said Walters.